SKILLSertifika Privacy & Policy

SKILLSertifika Privacy & Policy

This Policy describes how companies in the SKILLSertifika group (together “SKILLSertifika” or “we”) collect and process data which identify individuals (“Personal Data”) who are customers and other users of our services (“Users”, “you”), and your associated rights. This Policy applies to SKILLSertifika products and services, including websites operated by SKILLSertifika. Your privacy is extremely important to us and we are committed to offering you a safe and hassle-free experience while visiting our websites and using our services.

1. How We Collect and Use Personal Data

We may collect and/or process your Personal Data only as stated in this Policy, for the purposes described below. We do not sell, share or transfer Personal Data to third parties, other than in the specific circumstances described in sections 1. (I) and 1. (II).

I. Certification Services

SKILLSertifika provides examination and certification services (“Certification Services”) as a Personnel Certification Body and Accredited Examination Institute. We may collect your Personal Data (including name, address, email address, phone number, date of birth, photo ID, video and audio recordings of examination sessions, and other information) to confirm your identity, deliver examinations, and ensure the validity of the certification process. Certain Personal Data is required to be collected under our procedures to provide you Certification Services and other Personal Data is collected to provide you with a good experience.

SKILLSertifika uses your Personal Data to provide Certification Services. We may also use your Personal Data for internal research and development or quality control purposes, and extracts from examination work in anonymised form may be reproduced in published exam preparation material. In the process of providing Certification Services, we create additional Personal Data, including examination results. Recordings of examination sessions are retained for one (1) year to provide a record of examination integrity.

Some of our Certification Services are offered in cooperation with other organisations that provide examination content (“Test Owners”) and/or are authorised and approved by SKILLSertifika for delivery of Certification Services (“Partners”). Some authorised Partners may also provide training services related to SKILLSertifika certifications. We may share your Personal Data with those Test Owners and Partners to the extent necessary to provide you Certification Services. We require Test Owners and Partners to comply with data protection law, but we are not directly responsible for their privacy practices. For information on those practices, please refer to the privacy policies of the Test Owner who provides your examination (our websites contain information about Test Owners) and Partner(s) whose services you use.

SKILLSertifika maintains a registry containing details of all certified persons. As a Personnel Certification Body and Accredited Examination Institute we operate publicly available “Verify your Certificate” This allows Users and third parties (e.g. employers) to confirm the authenticity and accuracy of any SKILLSertifika certificate by entering the serial number of the relevant certificate

II. Certifications Services – Support

SKILLSertifika delivers Certification Services in cooperation with an extensive network of Partners and other supporting organisations and individuals, including trainers; examination invigilators, interlocutors, supervisors, markers and assessors; Advanced Test Center Managers (ATCMs); auditors; and others. We collect Personal Data of individuals providing such supporting services (“Certification Personnel”) in order to ensure examination quality and security, including name, address, email address, phone number, date of birth, gender, employment information (e.g. SKILLSertifika role and experience), nationality, native language, photo ID, video and audio recordings of examination sessions, and other information. When recruiting new Certification Personnel, we collect this information in part via the Workable online recruitment platform. Records are retained for five (5) years from the end of our relationship with Certification Personnel (or an unsuccessful application of Certification Personnel).

We use Personal Data of Certification Personnel to provide Certification Services and to manage our relationships with Certification Personnel and the entities that employ them. We may disclose Personal Data of Certification Personnel to Test Owners whose examinations the Certification Personnel are involved in delivering.

III. Online Account

All SKILLSertifika examination candidates (and in certain circumstances other Users) must have an online account (“SKILLSertifika Account”), which is created and accessible via the SKILLSertifika website. Users also may voluntarily create an Account. Your Account contains some or all of the Personal Data that we hold about you, and makes it easier for you to use our services. You may request deletion of your Account at any time by emailing although this may reduce our ability to provide you services. We may be required to retain certain Personal Data after account deletion to ensure the functioning of Certification Services.

IV. Marketing Communications

If you have opted in to receiving marketing communications from SKILLSertifika, we may occasionally contact you via various means (e.g. email, SMS, telephone) to inform you of new SKILLSertifika products and services, and other SKILLSertifika developments. Partners and Test Owners are not permitted to use your Personal Data for marketing or similar purposes, unless specific consent has been given by you. You have the option of opting out of such communications at any time, by using the “unsubscribe” links in the communications or by contacting us at

V. Surveys

From time to time SKILLSertifika may run surveys, polls and similar initiatives (“Surveys”), to request information from Users to assist us to improve our products, services and operating practices. Participation in Surveys is always voluntary, and Personal Data provided in Survey responses will always remain strictly confidential. The results of Surveys may be aggregated and anonymised, and such anonymised information may be shared with third parties.

VI. Cookies, Analytics and Customised Advertising

SKILLSertifika uses cookies on its websites to optimise user experience, enhance security and combat fraudulent and/or malicious web activity. These cookies contain information about your login status. You can adjust your browser settings to refuse or limit cookies. However, if you do not accept cookies, you may not be able to use parts of our websites.

We also use Google Analytics to improve the content and functions of our websites and online services (by collecting information about how visitors use these services), and the Google AdWords service to provide you with customised advertisements that suit your interests and preferences. Google anonymously collects information such as age, gender, geographical location, webpage views and visits to other websites, including using cookies. You can manage cookie preferences through your Google account, by going to Google Account Settings and editing your preferences.

2. Services to Children

Where the User of our services is a child below the age of 16 years, we will request consent for the collection and processing of Personal Data from a holder of parental responsibility over the child.

3. Disclosure of Personal Data to Third Parties

We never sell your Personal Data or disclose it to third parties for marketing purposes (if Test Owners whose examinations you take market other services to you, it is their responsibility to comply with applicable data protection law – see paragraph 9 below). We may disclose Personal Data to third parties in the following circumstances:

  • •   if we have obtained your consent to do so
  • •   as part of the Certification Services, including:
  • •   sharing with Test Owners as described in paragraphs 1. (I) and 1. (II)
  • •   during examination sessions, through contact among Certification Personnel and candidates
  • •   by disclosing your examination results:
  • •   as part of the “Verify your certificate” described in paragraph 1. (I)
  • •   to the Partner where you took your examination, for sharing with you
  • •   as requested by your employer or other person or entity who booked an examination on your behalf (directly or via a Partner)
  • •   when we are required by law or court order, or by a regulatory or governmental authoritylegally authorised to request such disclosure
  • •   if you are suspected and/or investigated for examination malpractice
  • •   if required to protect the rights, property or safety of SKILLSertifika, its business partners or Test Owners.

4. Retention of Personal Data

Where retention of Personal Data is required by law, SKILLSertifika complies with required retention periods. In other circumstances, SKILLSertifika retains Personal Data for as long as necessary for the business purposes set out above. For certain specific circumstances, shorter retention periods are specified in this Policy.

5. Rights Regarding Your Personal Data

You have the right to access, correct or delete your Personal Data. However, you acknowledge and accept that upon deletion of specific Personal Data, certificate validation and other services provided by SKILLSertifika may not be available. Under the law of government, you have certain rights to restriction of processing of your Personal Data and of portability of your Personal Data to other service providers. To exercise these rights, please email at

6. Data Security and Integrity

We use appropriate technical and organisational measures to protect Personal Data from unauthorised use, access, disclosure, alteration or destruction. These precautions include physical, electronic and managerial procedures.

7. Online Purchases

SKILLSertifika offers products, exams and services for purchase remotely and electronically. Payments are processed securely by our selected payment processors. SKILLSertifika does not have access to any credit or debit card information. This information is securely provided by Users directly to our payment processors at the time of purchase.

8. Amendments to Policy

We may revise this Policy to reflect changes in SKILLSertifika products or the law, or for other reasons. If we make any material change to this Policy, we will notify you by email. You will be bound by any changes to this Policy when you use SKILLSertifika services after we have provided notice of such changes.

9. Questions and Complaints

If you have any questions or complaints relating to this Policy, or your Personal Data that SKILLSertifika holds, please email . As per the process of SKILLSertifika, the team will revert back to you within 72 hours.

SKILLSertifika Online Terms of Service

These Terms of Service (“Terms”) apply to use of websites and online services such as Partner Login. Additional terms may apply to specific SKILLSertifika examination and certification services.

1. Acceptance and Conditions of Use

Registered users of SKILLSertifika services are required to accept these Terms. If you intend to use our Online Services as a visitor, you must comply with these Terms (if you do not agree please do not use the Online Services). Both registered users and visitors of the Online Services are referred to in these Terms as “Users”.
If you breach any of these Terms, your authorisation to use the Online Services is terminated and you must immediately destroy any materials downloaded from the Online Services.

2. Prohibited Conduct

Users shall not, directly or indirectly, perform any of the following actions:
a. Transmit, install, upload or otherwise transfer any content, software, virus, advertisement, communication, or other item or process to the Online Services which in any way impairs their use, or adversely affects SKILLSertifika’s computers, servers or databases.
b. Copy, modify, reverse engineer, disassemble, redistribute, republish, alter, create derivative works from, assign, license, transfer or adapt any of the software, information, text, graphics, source code or HTML code, or other content available on the Online Services.
c. Remove or modify any copyright, trademark, legal notices, or other proprietary notices from the content available via the Online Services.
d. Breach or bypass the Online Services’ security mechanisms, or attempt to do so – this includes accessing any data or server you are not authorized to access.
e. Use any device (such as a “web crawler” or other automatic retrieval mechanism or other means) to harvest information about the Online Services, other Users or SKILLSertifika.

3. Confidentiality of Certification Process and Materials

The entire certification process is confidential. Examination and certification services (“Certification Services”) are made available to individuals solely for their own assessment. In connection with Certification Services, you undertake the obligation to comply with applicable Candidate Certification Guides which are made available upon registration. You are expressly prohibited from disclosing, publishing, reproducing, or transmitting any material related to the certification process, in whole or in part, in any form or by any means including visual, aural, verbal, written, electronic or mechanical, for any purpose, without the prior express written permission of SKILLSertifika.

4. Access to Online Services

If you access the Online Services (Partner Login) using a Username and a Password received from us, you are responsible for maintaining the confidentiality of your Username and Password, and for restricting access to any computer while logged in with your Username and Password. Your account is strictly personal, and should not be shared or transferred to anyone else. You agree to accept responsibility for all activities that occur under your Username and Password. SKILLSertifika may terminate accounts at its sole discretion for any violation of these requirements or of Candidate Certification Guides.

Users are solely responsible for ensuring that they have sufficient and compatible hardware, software, telecommunications equipment and Internet service necessary for use of the Online Services.

SKILLSertifika will make all commercially reasonable efforts to provide uninterrupted access to the Online Services. However, SKILLSertifika does not warrant availability of the Online Services. Unavailability of the Online Services may occur due to factors outside of SKILLSertifika’s control. The Online Services may be unavailable due to periodic maintenance or related reasons, and in such cases SKILLSertifika will take all commercially reasonable steps to restore access within a reasonable period. The term “commercially reasonable” means reasonable efforts taken in good faith without an undue or burdensome use or expenditure of time, resources, personnel or money.

5. Intellectual Property Rights

This Online Services and all information they contain (“Materials”) are proprietary to SKILLSertifika and Test Owners, who reserve all intellectual property rights in all materials included in the Online Services. You should assume that everything you see, read and hear on the Online Services (such as products, trademarks, logos, service marks, images, video, audio, photographs, illustrations, text, testimonials and other materials) is copyright and/or trademark protected. All Rights are reserved with SKILLSertifika.

You may not sell, reproduce, distribute, modify, display, prepare derivative works of, re-post or otherwise use, store or distribute any Materials without the written consent of SKILLSertifika. SKILLSertifika reserves the right to take legal action in case of any breach of these rights and restrictions.

6. Materials Provided “As Is”

The Materials have been prepared to provide information about SKILLSertifika and its products and services. Whilst SKILLSertifika has taken reasonable care in the preparation of the Materials, the Online Services and Materials are provided on an "as is" basis and without warranties of any kind with regard to the accuracy, completeness or usefulness of any information. All warranties whether statutory or implied (including fitness for purpose, satisfactory quality and timely delivery) are hereby expressly excluded to the fullest extent permitted by law.

7. Credit Card Payment, Cancellation, Rescheduling and Refund Policy

SKILLSertifika offers products, exams and services for purchase remotely and electronically. Credit card payments are processed securely by our selected payment processors and are not accessed by SKILLSertifika.

If you have made a purchase by mistake or have changed your mind, you have the right to cancel your purchase by filing a written request of cancellation within 7 days of your initial payment as follows:

I.  For Exams: If you have not booked a specific exam date, cancellation can be made within 7 days from your initial purchase. If you have booked a specific exam date, cancellation can be made within 7 days from your initial purchase, provided that this date is at least 7 days prior to the exam date.
II.  For Memberships: Cancellation can be made within 7 days from your initial purchase, provided you have not activated your membership.

All requests for cancellation must be emailed to In the event of an appropriate cancellation request, SKILLSertifika will provide you with a refund. Refunds will always be made to the same credit card used for purchase.

8. Links to Third Party Websites

The Online Services may provide links to other websites maintained by third parties, for your convenience only. SKILLSertifika has no responsibility for the content in any linked website. SKILLSertifika does not endorse or make any representations about them, or any information, software or other products, services or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked from the Online Services, you do this entirely at your own risk.

9. Changes to Products and Services

Products and services available via the Online Services are subject to change and removal without notice. SKILLSertifika will not be responsible for any additional costs, delay or liability which you or your company or agents may incur as a result of such changes.

10. Exclusions and Limitations of Liability


11. Amendments to Terms and Conditions

We may revise these Terms to reflect changes in SKILLSertifika products or the law, or for other reasons, and the revised Terms will be posted on this page. If we make any material change to the Terms and you are a registered User, we may notify you by email. If you use the Online Services after changes have been notified, it will be deemed that you have accepted the amended Terms.

12. Severability

If a provision of these Terms is or becomes illegal, invalid or unenforceable, that shall not affect the legality, validity or enforceability of any other provision of the Terms.