Certified IT Support Professional


Certified IT Support Professional 

The IT Support Professional Certificate, developed by SKILLSertifika can help you become ready for an entry-level job in IT support. You will be happy to know that “No experience is necessary” for this program or to get a job.  

Start your career in IT

The domain of IT support is a fast-growing and dynamic field which is projected to grow by 20% between 2016 and 2026 — faster than the average of all other professions. And the median salary is $52,000 according to the recent reports and statistics.

In the United States alone, there are currently 150,000 open IT support roles as more and more people use technology for their work. But sometimes things go wrong — hardware breaks, networks go down,systems fail — and when they do, it’s vital to have team members who know what to do.

Most of the global organisation face the challenge in finding qualified candidates for IT support, keeping this problem statement in mind, SKILLSertifika IT support professional program fulfil the requirement of industry. This program is unique in nature, the most important part of this program that “No technical experience or college degree is necessary” to complete this program. 

The Program

In this program, you’ll engage with a dynamic mix of hands-on labs and interactive assessments, all developed by SKILLSertifika. This certificate program introduces you to troubleshooting and customer service, networking, operating systems, system administration, and security — all the fundamentals of IT support that are critical for success in the workplace. Throughout the program, you’ll hear directly from experts whose own foundation in IT support served as a vital point for their careers.

What the IT support professional course covers

IT support covers different areas. 

  • Operating systems: A client may be using Windows, Mac or Linux operating system. Most often such operating systems may become corrupted and require troubleshooting in which case an IT support professional is called in. 
  • The manager must be able to craft strategic plans that are consonant with a company’s objective along with ability to convince management and decision makers. 
  • Software: A user may have different software installed and there may be glitches that need resolution that an IT support expert can resolve with ease once he gains certification after undergoing the course. 
  • Hardware: IT hardware comprises of different products like monitor, computer system, keyboard, printers and other peripherals. There may be hardware problems with such devices or there may be issues with connecting to the computer and operation. Certified IT support personnel can handle all such issues.
  • Networking and internet: Majority of large scale IT deployments work on an inter-connected network architecture and there are always issues relating to connectivity, files, data sharing and security. Students learn about various types of networking, protocols and internet as well as cloud to be able to resolve common issues on the user side. 
  • Virus: This is a perennial problem that can affect working of a computer system. Students learn about viruses and malware and how to implement security measures as well as how to remove such infections. 

Why follow the course

Not all students are in a position to pay high college fees and pursue graduate level or postgraduate level courses for five years or more. IT support professional course gives them a head start in life. The course is designed as per the need of individual with flexible approach. 


  • Certification means employers know you have the skills and will give preference. 
  • There is no lack of jobs in IT support. You can always find an employer ready to take you on.
  • Even otherwise, you can become an independent IT support provider and then expand your business to include hardware supply.

One does not need to be very intelligent and one does not need to pay high fees to undergo the IT support certification course. Join SKILLSertifika, get complete knowledge about the IT Support. 


  • 1

    Advance your career

    Get a highly demanded certification in IT Support and boost your career prospects

  • 2

    Develop sought-after skills

    Demonstrate your knowledge and understanding of the IT Support guidance, principles and models

  • 3

    Get set for the future

    IT Support is rapidly becoming the mainstream field.


Duration of Exam 120 Minutes
Type of Questions MCQ (Multiple Choice Questions)
Negative Marking No
Type of Exam Paper Based
Nature of Exam Closed Book
Total No. of Questions 100
Correct Answer required 75
Passing Percentage 75%
Life time validity of Exam  Yes